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Standard
Warranty
All Avantis products come with a standard one year return-to-base
hardware warranty, free of charge. The warranty includes parts
and labour, and the cost of return shipment from Avantis. |
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Extended
Warranty
Extended warranties allow the customer to extend the normal
1 year return-to-base warranty for a 2nd and 3rd third year.
The warranties include parts and labour, and the cost of return
shipment from Avantis.
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Software Maintenance Plans
Avantis has expanded its Support Pack family of services with
the introduction of 'Software Maintenance'. Software Maintenance
must be taken out within 60 days of the purchase date of the
server.
With a one-off payment customers are entitled to download any
software updates (including bug fixes and new software releases)
which become available for their server for the duration of
the maintenance agreement. Avantis offers one, two and three
year Software Maintenance plans.
Customers that do not take out a Software Maintenance Plan will
be liable to pay a Single Software Upgrade charge when a software
upgrade is required.
Software Maintenance plans are currently available for Avantis
OpenCD servers and ContentCache servers. |
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