1.1 In these Conditions, the following definitions apply:

Business Day means a day other than a Saturday, Sunday or public holiday in England, when banks in London are open for business.
Conditions means these terms and conditions as amended from time to time in accordance with clause 16.3.
Contract means the contract between the Supplier and the Customer for the supply of Goods in accordance with these Conditions and the Quotation.
Customer means the person or firm who purchases Goods from the Supplier, as identified in the Order.
Deliverables means the deliverables set out in the Quotation produced by the Supplier for the Customer.
DPA means up to but excluding 25 May 2018, the Data Protection Act 1998 and thereafter (i) unless and until the General Data Protection Regulation ((EU) 2016/679) is no longer directly applicable in the UK, the GDPR and any national implementing laws, regulations and secondary legislation, as amended or updated form time to time, in the UK and then (ii) any successor legislation to the GDPR or the Data Protection Act 1998.
Goods means the goods or any part of them set out in the Order.
Intellectual Property Rights means patents, utility models, rights to inventions, copyright and related rights, moral rights, trade marks and service marks, business names and domain names, rights in get-up and trade dress, goodwill and the right to sue for passing off, rights in designs, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how and trade secrets), and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist now or in the future in any part of the world.
Order means the Customer’s order for the supply of Goods, as set out in the Customer’s email or purchase order form, in response to the Quotation.
Quotation means a quote issued by the Supplier for the supply of Goods and / or Services.
Services means the services, including any Deliverables, supplied by the Supplier to the Customer as set out in the Quotation.
Software means the programs and other operating systems used in the Goods or the provision of the Services.
Supplier means Avantis Systems Limited registered in England and Wales with company number 06318008 whose registered address is Unit 2 and 3 Jessop Court, Waterwells Business Park, Quedgeley, Gloucester, England, GL2 2AP.

1.2.1 The Order constitutes an offer by the Customer to purchase Goods and/or Services in accordance with these Conditions.
1.2.2 The Order shall only be deemed to be accepted when the Supplier issues written acceptance of the Order, at which point the Contract shall come into existence (“Commencement Date”). Any telephoned orders must be confirmed by the Customer in writing to the Supplier, duly marked with any confirmation reference given by the Supplier, otherwise the Supplier cannot accept liability for any duplication of delivery that may occur. Only following the Supplier’s written acceptance will the Order be deemed to be accepted.
1.2.3 Any samples, drawings, descriptive matter or advertising issued by the Supplier and any descriptions of the Goods and/or Services contained in the Supplier’s catalogues, Quotation or brochures are issued or published for the sole purposes of giving an approximate idea of the Goods and / or Services described in them. They shall not form part of the Contract or have any contractual force.
1.2.4 These Conditions apply to the exclusion of any other terms that the Customer seeks to impose or incorporate, or which are implied by trade, custom, practice or course of dealing, and shall prevail over any other terms and conditions contained in or referred to in any Order or other custom, and the Customer’s Order to purchase the Goods and/or Services is deemed acceptance of these Conditions.
1.2.5 No variation of these Conditions will be binding upon the Supplier unless agreed in accordance with clause 16.3.
1.2.6 Any Quotation given by the Supplier for the supply of Goods and/or Services shall not constitute an offer. Any Quotation given by the Supplier is only valid for a period of seven (7) days from its date of issue (unless otherwise agreed by the Supplier) and the Supplier shall be entitled to vary or withdraw the Quotation at its discretion after that time.

2.1 Any delivery dates stated in the Quotation or otherwise are estimates only and in regard to such date time shall not be of the essence. The Supplier shall not be liable for any delay in delivery of the Goods and/or Services that is caused by a force majeure event (as set out in clause 3 below) or the Customer’s failure to provide the Supplier with any instructions that are relevant to the supply of the Goods and/or Services.
2.2 Delivery of the Goods to the Customer’s address or any other place stipulated by him shall constitute delivery and the risk therein shall pass upon completion of such delivery to the customer.
2.3 If the Customer fails to accept delivery of the Goods within three (3) Business Days of the Supplier notifying the Customer that the Goods are ready, then except where such failure or delay is caused by the Supplier’s failure to comply with its obligations under the Contract in respect of the Goods:
2.3.1 delivery of the Goods shall be deemed to have been completed at 9.00am on the third Business Day following the day on which the Supplier notified the Customer that the Goods were ready; and
2.3.2 the Supplier shall store the Goods until delivery takes place, and charge the Customer for all related costs and expenses (including insurance).
2.4 If ten (10) Business Days after the Supplier notified the Customer that the Goods were ready for delivery the Customer has not accepted delivery of them, the Supplier may resell or otherwise dispose of part or all of the Goods and, after deducting reasonable storage and selling costs, account to the Customer for any excess over the price of the Goods or charge the Customer for any shortfall below the price of the Goods.
2.5 The company shall be entitled to make partial deliveries, or deliveries by instalments and these Conditions shall apply to each partial delivery. Each instalment shall constitute a separate Contract.
2.6 All Goods will be delivered (or credited) not more than 28 days after the original invoice date.

3.1 The Supplier will not be deemed to be in breach of any of its obligations under the Contract or otherwise be liable to the Customer due to delay in performing or any failure to perform any such obligations by reason of any cause or event beyond the Supplier’s control including without limitation breakdown of plant or machinery, strike or industrial dispute, shortage of materials or failure of or delay in receiving supplies, act of war (whether declared or not), act of God, or any law regulation of any government or any local or municipal authority. If any such event continues for more than twenty-eight (28) days the Supplier may terminate the agreement forthwith by written notice to the Customer without prejudice to the accrued rights of either party.

4.1 Unless otherwise stated in the Quotation, the price shall be:
4.1.1 exclusive of value added tax any other taxes;
4.1.2 exclusive of carriage and insurance; and
4.1.3 exclusive of any release certificates
and the Supplier shall charge extra in respect of the above items.
4.2The price for the Goods and/or Services shall be the price set out in the Quotation.

5.1 The price set out in the Quotation is payable on demand and is dependent on the type of account opened. The type of account will be as set out in the Quotation or as otherwise agreed in writing between the parties. The types of account include:
5.1.1 Pre-Paid account: All invoices must be paid in full before Goods leave the Supplier’s premises; or
5.1.2 Credit account: All invoices must be paid in full not later than 30 days from date of invoice.
5.2 The Supplier reserves the right to suspend deliveries where payment is not received in accordance with clause 5.1 or in accordance with any alternative terms of payment agreed in writing. Time for payment shall be of the essence.
5.3 Where payment is not made in accordance with clause 5.1, then without limiting the Supplier’s remedies under clause 15 (Termination), the Customer shall pay interest on any unpaid amounts calculated at 8% above Bank of England base rate for the time being in force calculated on a daily basis.
5.4 No cash or other discounts allowed unless agreed in writing.
5.5 All amounts due under the Contract shall be paid in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).

6.1 Title to the Goods shall not pass to the Customer until the Supplier receives payment in full (in cash or cleared funds) for the Goods and any other goods that the Supplier has supplied to the Customer in respect of which payment has become due, in which case title to the Goods shall pass at the time of payment of all such sums.
6.2 Until title to the Goods has passed to the Customer, the Customer shall:
6.2.1 store the Goods separately from all other goods held by the Customer so that they remain readily identifiable as the Supplier’s property;
6.2.2 not remove, deface or obscure any identifying mark or packaging on or relating to the Goods;
6.2.3 maintain the Goods in a satisfactory condition and keep them insured against all risks for their full price on the Supplier’s behalf from the date of delivery;
6.2.4 notify the Supplier immediately if it becomes subject to any of the events listed in clause 15.2; and
6.2.5 give the Supplier such information relating to the Goods as the Supplier may require from time to time.
6.3 Subject to clause 6.2, the Customer may resell or use the Goods in the ordinary course of business (but not otherwise) before the Supplier received payment for the Goods. However, if the Customer resells the Goods before that time:
6.3.1 it does so as principal and not as the Supplier’s agent; and
6.3.2 title to the Goods shall pass from the Supplier to the Customer immediately before the time at which resale by the Customer occurs.
6.4 If before title to the Goods passes to the Customer, the Customer becomes subject to any of the events listed in 15.2 then, without limiting any other right or remedy the Supplier may have:
6.4.1 the Customer’s right to resell Goods or use them in the ordinary course of business ceases immediately; and
6.4.2 the Supplier may at any time:
6.4.2.1 require the Customer to deliver up all Goods in its possession which have not been resold, or irrevocably incorporated into another product; and
6.4.2.2 if the Customer fails to do so promptly, enter any premises of the Customer or any third party where the Goods are stored in order to recover them.
6.5 In the event that there is any Software which is proprietary, owned by the Supplier or a third party, the Customer shall comply with the terms of any end user licence agreement related to the Software.
6.6 The Customer grants to the Supplier an irrevocable licence to enter upon its premises for the purpose of inspecting the Goods, taking an inventory and reposing the same, should the Customer be in breach of any Contract entered into between the Supplier and the Customer.

7.1 The Supplier will not be responsible for damage to any of the Goods or loss of the Goods or part thereof in transit unless the Customer gives written notice of a claim to the Supplier and the carrier:
7.1.1 in case of damage within three (3) Business Days of receipt of the Goods; or
7.1.2 in case of loss or shortage within three (3) Business Days of the date of the invoice.
7.2 The Customer will be asked to sign a copy of the Supplier’s carriers’ delivery manifest as acknowledgement of receipt of the Goods. The Customer should inspect the Goods thoroughly as an unqualified signature shall be deemed to signify the Customer’s acceptance that the Goods are in good condition.

8.1 If within twelve (12) calendar months of being delivered any defect of the Goods is discovered which is directly due to faulty materials of workmanship, or if a valid claim is made by the Customer under clause 7.1.1, the Supplier will at its discretion remedy the defect or damage by replacement or repair or give credit to the Customer.
8.2 The guarantee in clause 8.1 will be subject to the following conditions:

8.2.1 It will not apply to any defect or damage resulting from any alteration or modification without the Supplier’s prior written consent, incorrect storage, normal wear and tear, misuse or abnormal conditions of use, incorrect installation by anyone other than the Supplier, maintenance or repair not carried out by the Supplier, use which is not in accordance with the Supplier’s instructions, any act or omission of the Customer or any third party or any fault in any other goods or equipment;
8.2.2 The Customer must obtain by telephone or by written application a Returns Authorisation (“RMA”) number from the Supplier in respect of any such defect or damage. RMA numbers are valid for twenty-eight (28) days from the date of issue and if the Goods are not returned during that period a new RMA must be requested;
8.2.3 Allegedly defective or damaged Goods must be returned to the Supplier, carriage paid at the address confirmed by the Supplier with the original packaging and where applicable all related manuals and accessories. A valid RMA number must clearly be marked on the outside of the packaging. Any items received without a valid RMA number will be refused;
8.2.4 If the Customer makes any claim in relation to any Goods falling outside the terms of the guarantee contained in clause 8.1 the Supplier will charge the Customer a standard handling charge. Any repairs to the Goods deemed by the Supplier will be subject to a quotation and will not be carried out until the Supplier receives authorisation from the Customer; and
8.2.5 The guarantee will apply to Goods replaced or repaired under the guarantee for the balance of the original guarantee period.

9.1 Subject to clause 9.2, the Supplier’s total liability to the Customer, whether in contract, tort (including negligence), breach of statutory duty or otherwise, arising out of or in connection with the Contract, shall be limited to the lesser of £100,000 or the total price paid under the Order under which the claim arose.
9.2 All conditions, warranties or other terms, whether express or implied, statutory or otherwise, are hereby expressly excluded providing that nothing in this clause 9 shall exclude or restrict any liability of the Supplier for death or personal injury resulting from the negligence of the company, its servants or agents or any other liability that cannot be excluded by law.
9.3 In any event the Supplier’s liability shall be limited to direct loss and shall not include indirect or consequential loss, loss of profits, loss of sales or business, loss of or damage to goodwill, loss of anticipated savings and loss of agreements and contracts.
9.4 The Supplier shall not be liable for the loss or damage to Software programs or other stored information during the upgrade or repair of any Goods whether or not the same are under warranty.
9.5 This clause 9 shall survive termination of the Contract.

10.1 Both parties will comply with all applicable requirements of the DPA. This clause 10 is in addition to, and does not relieve, remove or replace, a party’s obligations under the DPA.
10.2 The parties acknowledge that for the purposes of the DPA the Customer is the data controller and the Supplier is the data processor (where data controller and data processor have the meanings as defined in the DPA).
10.3 Without prejudice to the generality of clause 10.1, the Customer will ensure that it has all necessary consents and notices in place to enable lawful transfer of the Personal Data (as defined in the DPA) to the Supplier for the duration and purposes of the Contract.
10.4 Either party may, at any time on not less than 30 days’ notice, revise this clause 10 by replacing it with any applicable controller to processor standard clauses or similar terms forming part of the applicable certification scheme (which shall apply when replaced by attachment to the Contract).
10.5 The Customer shall comply with the Suppliers data protection policy which may be updated from time to time.

The Customer shall not return any Goods (except in accordance with clause 8) or cancel any Order without the Supplier’s previous written consent. Such consent will not be given where Goods have been specially purchased by the Supplier to meet the customer’s requirements. If the Supplier at its discretion gives consent, it reserves the right to make a cancellation charge of 25% (or such higher percentage as may be notified to the customer when such consent is given by the Supplier) of the price of the Goods plus VAT.

12.1 Where a Customer purchases Services such as training, installation or professional services courses from the Supplier, the following additional conditions will apply:
12.1.1 A minimum of twenty-one (21) days advance booking is required for all Services, and is subject to availability. The Supplier shall use all reasonable endeavours to meet any performance dates for the Services specified in the Order, but any such dates shall be estimate only and time shall not be of the essence for the performance of the Services;
12.1.2 Invoices will be raised for Services on acceptance of the Order. Delivery dates can only be guaranteed once payment has been received;
12.1.3 Should changes be necessary to the booked service date, the Customer must notify the Supplier in writing no less than seven (7) days prior to the commencement of the Services. Notification less than seven (7) days prior to the commencement date will incur a change fee equal to 20% of the cost of the Services as set out in the Quotation;
12.1.4 No refunds will be offered in the event of cancellation by the Customer;
12.1.5 Where circumstances dictate, the Supplier reserves the right to alter published programmes, trainers or fees without prior notice. In the event of any Service or course being cancelled, a refund of the course fee will be made but no compensation will be paid for any additional costs incurred by the Customer.
12.1.6 The Supplier may at its discretion engage the services of certified third party sub-contractors to provide delivery of all Services on its behalf; and
12.1.7 The Supplier does not accept responsibility for anyone acting as a result of information or views expressed on its training courses including course material. Opinions expressed are those of individual trainers and not necessarily those of the Supplier.
12.1.8 The Supplier reserves the right to amend the Services if necessary to comply with any applicable law or regulatory requirement, or if the amendment will not materially affect the nature or quality of the Services, and the Supplier shall notify the Customer in any such event.

13.1 All Intellectual Property Rights in or arising out of or in connection with the Goods and / or Services shall be owned by the Supplier.
13.2 All technical documents issued either before or after the conclusion of any Contract for the use or information of the Customer and such other information as may be supplied to the Customer including specifications shall not be copied reproduced or communicated to any third party without the Supplier’s prior written consent.
13.3 The Supplier grants to the Customer, or shall procure the direct grant to the Customer of, a fully paid up, worldwide, non-exclusive, royalty-free licence during the term of the Contract to copy the Deliverables (excluding materials provided by the Customer) for the purpose of receiving and using the Services and Deliverables in its business. The Customer shall not sub-licence, assign or otherwise transfer the rights granted in this clause.
13.4 The Customer grants the Supplier a fully paid-up, non-exclusive, royalty-free, non-transferable licence to copy and modify any materials provided by the Customer to the Supplier for the term of the Contract for the purpose of providing the Services to the Customer.

The Supplier shall not be responsible for adapting or modifying any Goods to conform to statutory requirements not current at the time of acceptance of the Order.

15.1 Without affecting any other right or remedy available to it, either party may terminate the Contract with immediate effect by giving written notice to the other party if the other party commits a material breach of its obligations under the Contract and (if such breach is remediable) fails to remedy that breach within thirty (30) days after receipt of notice in writing to do so.
15.2 The Supplier shall be entitled by notice in writing to terminate the Contract with immediate effect without prejudice to any claim or right the Supplier may otherwise make or exercise where
the Customer shall go into liquidation (except for the purpose of reconstruction) or if any petition or resolution to wind up the Customer shall be presented or if a receiver is appointed of the Customer’s undertaking 15.1 Without affecting any other right or remedy available to it, either party may terminate the Contract with immediate effect by giving written notice to the other party if the other party commits a material breach of its obligations under the Contract and (if such breach is remediable) fails to remedy that breach within thirty (30) days after receipt of notice in writing to do so.
15.2 The Supplier shall be entitled by notice in writing to terminate the Contract with immediate effect without prejudice to any claim or right the Supplier may otherwise make or exercise where
the Customer shall go into liquidation (except for the purpose of reconstruction) or if any petition or resolution to wind up the Customer shall be presented or if a receiver is appointed of the Customer’s undertaking

16.1 This Contract contains the entire understanding between the parties in connection with the matters herein contained and supersedes any previous agreements, statements or undertakings (whether written, oral or implied) relating to the subject of the Contract. The parties acknowledge that in entering into the Contract neither has relied on any oral or written representation or undertaking by the other except as expressly incorporated in the Contract. Nothing in this clause 16.1 will exclude any liability in respect of misrepresentations made fraudulently.
16.2 A waiver by either party of any right under the Contract, or of any failure to perform or breach hereof by either party, shall not constitute or be deemed to be a waiver of any other or future right hereunder or of any other failure to perform or breach hereof, whether of a similar or dissimilar nature.
16.3 No variation of the Contract shall be valid unless it is in writing and signed by or on behalf of a duly authorised representative of each of the parties. For the purposes of this clause “writing” shall not include email.
16.4 For the purpose of the Contract, the Supplier shall be an independent contractor, and neither the Supplier nor its sub-contractors nor its directors or employees nor any one of them, shall be deemed to be an employee or agent of or a partner with the Customer.
16.5 The Customer shall not assign the Contract in whole or in part without the prior approval of the Supplier (such approval not to be unreasonably withheld or delayed). The Supplier shall be entitled to assign, or sub-contract any of its obligation under the Contract in whole or in part at any time without consent.
16.6 The person who is not a party to the Contract shall not have any rights under or in connection with it.
16.7 Any notice under the Contract must be given in writing to the addresses set out in the Quotation and if no address is given, the registered office of such party. Any such notices shall be effective if delivered by recorded delivery (delivery deemed to have taken place at the date and time recorded) or pre-paid first class post (delivery deemed to have taken place at 9.00am on the second Business Day after posting).
16.8 Each provision of the Contract is severable and distinct from the others and if any provision is or at any time becomes to any extent or in any circumstances invalid, illegal or unenforceable for any reason, it shall to that extent or in those circumstances be deemed not to form part of the Contract, but the validity, legality and enforceability of all other provisions of the Contract shall not otherwise be affected or impaired, it being the parties intention that every provision of the Contract shall be and remain valid and enforceable to the fullest extent permitted by law.
16.9 The Contract, including any non-contractual disputes or claims, shall be governed by and construed in accordance with the laws of England and Wales and the parties hereby submit to the exclusive jurisdiction of the English and Welsh courts.

INTRODUCTION

Avantis Systems Limited respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

Avantis Systems Limited is registered with the Information Commissioner’s Office (ICO) under Registration Number: Z3317717

This privacy notice aims to give you information on how Avantis Systems Limited collects and processes your personal data through your use of this website, including any data you may provide through this website when you purchase a product or service, sign up to a newsletter or submit information for a support query etc.

This website is not intended for children and we do not knowingly collect data relating to children unless otherwise expressly stated below in.

It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

Avantis Systems Limited is the controller and responsible for your personal data (collectively referred to as “Avantis Systems Limited”, “we”, “us” or “our” in this privacy notice).

Avantis Systems Limited is the controller and is responsible for this website.

We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the data privacy manager using the details set out below.

Our full details are:

Data Privacy Manager, Avantis Systems Limited, 2 & 3 The Glenmore Centre, Waterwells Business Park, Quedgeley, Gloucester, GL2 2AP United Kingdom

Email address: data@avantiseducation.com
Telephone number: +44 (0) 845 862 0390

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

This version was last updated on 10th May 2018 and historic versions can be obtained by contacting us.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

• Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
• Contact Data includes billing address, delivery address, email address and telephone numbers].
• Financial Data includes bank account and payment card details.
• Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
• Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website].
• Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
• Usage Data includes information about how you use our website, products and services.
• Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

We do collect data relating to children in the event that you are a school and are using our devices to provide services to children. We shall collect the first name, surname, date of birth, class number and school name of the individual children that have access as an authorised user on our devices.

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

We use different methods to collect data from and about you including through:

• Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
• apply to purchase our products or services;
• create an account on our website or within our online device management portal;
• subscribe to our service or publications;
• request marketing to be sent to you;
• enter a competition, promotion or survey;
• request a refund, or other financial service;
• submit an enquiry or support request; or
• give us some feedback.
• Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy below for further details.
• Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below:
• Technical Data from the following parties:

(a)  analytics providers such as Google Analytics;

(b)  advertising networks such as Google Adwords; and

(c)  search information providers.

• Contact, Financial and Transaction Data from providers of technical, payment and delivery services such as DPD and FedEx.
• Identity and Contact Data from data brokers or aggregators.
• Identity and Contact Data from publicly availably sources such as Companies House and the Electoral Register based inside the EU.
• Identity and Contact data from The Education Company Limited purchased on a licenced basis. .

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where we need to perform the contract we are about to enter into or have entered into with you.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal or regulatory obligation.

Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

You will receive marketing communications from us if you have requested information from us or purchased goods or services from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have opted in to receiving that marketing.

We will get your express opt-in consent before we share your personal data with any company outside the Avantis Systems Limited group of companies for marketing purposes.

You can ask us or third parties to stop sending you marketing messages at any time by either using the ‘Unsubscribe’ link contained within the email newsletter, or by emailing us at data@avantiseducation.com

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.

We use cookies to remember you for client log-ins. Cookies are alphanumeric identifiers that are transferred to your computer’s hard drive through your Web browser. When this information is stored on your hard drive, our system is able to recognize your browser and in turn customize Web page content and services for you. Cookies are used by this website so that we can remember our previous interactions with you and make it easier for you to access our Web site. Cookies only contain your login information.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.

• Internal Third Parties as set out in the Glossary.
• External Third Parties as set out in the Glossary.
• Specific third parties such as SPECIFIC THIRD PARTIES.
• Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

We share your personal data within the Avantis Systems Limited Group. This will involve transferring your data outside the European Economic Area (EEA).

Some of our external third parties are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.

Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

• We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.
• Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe.
• Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US.

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for seven years after they cease being customers for tax purposes.

In some circumstances you can ask us to delete your data: see [Request erasure] below for further information.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please click on the links below to find out more about these rights:

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Right to withdraw consent.

If you wish to exercise any of the rights set out above, please contact us.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.

Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

• Service providers acting as processors who provide IT and system administration services.
• Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
• HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers who require reporting of processing activities in certain circumstances.

You have the right to:

Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.